Customer Care FAQs

Answers to our most commonly asked questions below:

  • Where do you ship to? Worldwide shipping available! 
  • I'm buying a gift for someone.  Any advice? Please let us know it's a direct gift, and check out our gift options.
  • What is your return policy?  Details here.
  • When do your gift cards expire again? Never :)
  • How do I stay posted on sales, new product arrivals and Generous Jewels updates?  Please subscribe to our email list on the bottom of our homepage.
    • I want to help Generous Jewels make even more impact!  What can I do?  Thanks so much for your generosity :)  Please reach out to and we would love to customize a way for you to get involved, using your special superpowers!
    • Do you accept donations of money or jewellery?  To donate to non-profits, we recommend you donate directly through their website(s).  As a social enterprise, we cannot provide you with a tax deduction currently, but would gratefully accept any monetary or fine jewelry (i.e. solid silver, gold, platinum and natural gems/diamonds/pearls) donations to help us scale our impact.  
      • For donating to Generous Jewels, please reach out to
    • How do I care for my jewellery?  Instructions here.
    • Do you sell wholesale quantities?  Yes we do!  Please reach out to with more details around the styles and quantities you're after.

    Still can't find the answer you're looking for?  Our Customer Care Team would be happy to help!  Please reach out to

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